Etelmed Doctor Portal - Doctors Module

Standard Operating Procedure (SOP)

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Module ID: DR-01 Audience: Authorized doctors Version 2.1
Scientifically Proven. Trusted by Doctors. Phone: 754-200-0574 Email: info@medicalartstelehealth.com 3801 North University Drive, Suite 313, Sunrise, FL 33351

1. Purpose

This SOP provides structured guidance for doctors using the Etelmed Doctor Portal to manage appointments, schedules, asynchronous consults, telehealth benefits, payments, EMR documentation, calls, and office dispensing.

2. Scope

  • View and manage appointments and daily schedule.
  • Handle asynchronous consults and patient call queue actions.
  • Set consultation availability and slot duration.
  • Review payment transactions and telehealth benefits.
  • Manage office dispensing and patient EMR updates.
  • Maintain profile, license, and professional data.

3. Features and Functionalities

Area Capability Operational use
Dashboard Central access to appointments, schedule, async, calls, benefits, and EMR. Use as the primary navigation hub.
Appointments Searchable list of upcoming consultations. Filter by patient, date, or appointment type.
My Payments Payment and transaction view for rendered services. Review and reconcile consultation income.
Async Asynchronous patient consult and message workflow. Review pending consults and respond in sequence.
Manage Availability and My Schedule Consultation slot setup by day, time, and duration. Maintain accurate booking visibility.
Manage Calls Video call queue with live patient status. Join and handle calls through secure portal controls.
Office Dispensing Medicine search, cart actions, and dispensing completion. Select medicines and complete patient-linked dispensing.
Manage EMR Patient chart review and updates. Document clinical notes as part of each encounter.

4. Standard Procedures

4.1 View upcoming appointments

  1. Open Upcoming Appointments.
  2. Filter by patient, date, or appointment type.
  3. Review consultation time and appointment status.

4.2 Review payments

  1. Open My Payments.
  2. Review payment records and download data when needed.

4.3 Handle asynchronous consults

  1. Open Async from the navigation.
  2. Review pending patient consult messages.
  3. Respond and close consults according to clinical workflow.

4.4 Set schedule and availability

  1. Open Manage Availability.
  2. Select consultation days, slots, and slot duration.
  3. Save updates to refresh patient booking visibility.

4.5 Manage calls

  1. Open Manage Calls.
  2. Monitor live queue and waiting list.
  3. Join or initiate secure patient calls from the portal.

4.6 Manage office dispensing

  1. Open Office Dispensing.
  2. Search medicines and add required items to cart.
  3. Select patient and complete dispensing workflow.

4.7 Access and update EMR

  1. Open Manage EMR.
  2. Review relevant patient chart information.
  3. Update entries using approved documentation standards.

5. Best Practices

  • Keep availability updated daily to prevent booking conflicts.
  • Review appointments and async consults at fixed intervals.
  • Maintain current license, contact, and payment details.
  • Verify medicine availability before dispensing actions.
  • Use only portal-approved channels for telehealth interactions.

6. Security and Compliance

  • Only authorized doctors may access the Doctor Portal.
  • Protect login credentials and always sign out after each session.
  • Use patient and EMR data only for authorized clinical activity.
  • Follow applicable telemedicine and healthcare privacy laws.
Maintain complete, accurate charting and keep all consult activity auditable.

7. Doctor Visibility Requirement

For a doctor to appear in patient search results, the doctor profile must include all required visibility data.

  • Frontdesk details
  • License details
  • Professional details
  • Availability setup
Missing any required profile section can suppress doctor visibility in patient search.